Terms of Service

Two things. Our website, which presents what we do. Custom engagements, where we design and build platforms, automations, and integrations for a client under a signed agreement, alongside the advisory work that goes with them. Our services are for business use, not personal or household use, and users must be of legal age to form a contract.

Every custom build and every paid engagement is governed by its own signed agreement or statement of work. If a signed agreement conflicts with these terms, the signed agreement wins. Nothing on our website is an offer until confirmed in writing. Pricing, scope, timelines, and ownership for custom work are defined per engagement.

For custom builds: once the engagement is paid in full, the client owns the deliverables as defined in the signed agreement, including the working platform and the accounts it runs on. Ivara keeps ownership of its preexisting tools, frameworks, templates, and general knowledge, and may reuse those for other clients, never including your confidential information or data.

For your data: your data is yours in every case. We claim no ownership of the content, records, or information you or your clients put into anything we build or operate.

Keep your account credentials secure; you are responsible for activity under your account. Do not use our services to break the law, infringe rights, send spam, attempt to breach security, or resell access without our written consent.

Fees for engagements are set in the signed agreement. We do not lock you in. On exit from any engagement, you can export your data, and we delete it on request as described in the Privacy Policy.

Some of the systems we build generate drafts using artificial intelligence. These are drafts, provided to assist you. You are responsible for reviewing, editing, and approving anything before you rely on it, bill with it, file it, or send it. Nothing our systems generate replaces your professional judgement or obligations.

Each side agrees to protect the other's non public information received through an engagement, to use it only for the purposes of the relationship, and to protect it with reasonable care. This survives the end of the relationship.

Our services connect to third party platforms you authorize, such as email providers, calendars, accounting systems, and payment processors. Those platforms have their own terms, and we are not responsible for them. You confirm you have the right to connect any account you connect.

We provide our services with reasonable skill and care. Except as stated in a signed agreement, the website is provided as is and as available, and we disclaim implied warranties to the extent the law allows. We do not warrant uninterrupted or error free operation. Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.

To the extent permitted by law, neither side is liable to the other for indirect, incidental, special, or consequential damages, or lost profits, revenue, or data. Our total liability for any claim is capped at the amounts you paid us for the service giving rise to the claim in the twelve months before the claim arose. Nothing limits liability that cannot be limited by law, including for fraud or willful misconduct.

You will defend and indemnify Ivara against third party claims arising from your data, your use of the services in violation of these terms, or your violation of law, and we will defend and indemnify you against third party claims that our deliverables, as provided by us and used as intended, infringe their intellectual property.

Either side may end an engagement as described in its signed agreement. We may suspend or terminate access for material breach of these terms after notice and a reasonable chance to fix it, or immediately where the breach is severe. Sections that by nature survive (ownership, confidentiality, liability, governing law) survive.

These terms are governed by the laws of British Columbia and the federal laws of Canada applicable there. Courts located in Vancouver, British Columbia have exclusive jurisdiction, and both sides consent to them. If you are in the United States, you may have additional rights under the consumer protection laws of your state that apply regardless of this section.

We may update these terms; material changes will be posted here with a new effective date, and continued use after that is acceptance. Questions: business@ivaralabs.com.